If we find content assigned to violate our terms and conditions; we will not approve it. However, a user can always claim a refund in the following cases.
- In case Conterian is unable to deliver the project within the given timeline by the client.
- In case the content fails to meet the requirements of the client, mentioned at the time of purchasing the package.
- In case the content is plagiarized and contains elements of copyright infringement.
However, there are many situations that do not allow Conterian to initiate a refund as they do not abide by company policies. Here are some commonly occurring situations where you cannot claim a refund.
- If the content fails to fulfill marketing needs, Conterian is not supposed to initiate a refund as we are only responsible for crafting the content but not its performance after distribution.
- Refunds will not be initiated in case of bulk purchases as well. In that case, you will have to opt for different content which would not be charged.
- Conterian allows making changes and editing the content a certain number of times after its creation. If it still does not satisfy you; you would have to make the necessary changes yourself. The company will not provide a refund if the content is unable to meet your needs even after editing several times.
- In case you have purchased a package and feel it is not necessary on the last day of the scheduled deadline, the cancellation will not offer a refund. At Conterian, writers start working on a project less than 24 hours after it is ordered. So, the chances of getting the content before the deadline is quite high.
Conterian offers an option for a virtual wallet and credits for every package purchased. The users can utilize these credits in the future to fulfill their need for content. As we believe in 100% transparency and professionalism; in case a user is unable to get a refund; our agency will convert the fee into credits that allow users to use those credits for content creation in the future.